Anti-Discrimination Policy

Lutheran SeniorLife does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), age, or disability.

LIFE provides:

Free aides and services to people with disabilities to communicate effectively with us such as qualified sign language interpreters.
Written information in other formats (large print, audio, accessible electronic formats, etc.)
Free language services to people whose primary language is not English, such as qualified interpreters and information in written languages.

If you need these services, please contact our Corporate Compliance Office.

If you believe that LIFE has discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

Lutheran SeniorLife
Corporate Compliance Officer
191 Scharberry Lane Mars, PA 16046
Phone: 724-742-2295
Fax: 724-772-2960

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Corporate Compliance Officer is available to assist you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaints Portal, available at:https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F HHH Building, Washington, D.C. 20201 1-800-368-1019 800-368-7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.

CMS and PA SAA approved 11/29/2021